In order to get it running smoothly, it did require a decent commitment from me and my team to learn how the technology works and determine which scanner would be required to support the best client experience. It is a platform and service that need to be properly implemented and supported via marketing. The support we have received from the company, especially from their Operations Manager, out of their Henderson, NV office, has been absolutely outstanding. It has probably added close to a 25%+ increase in the lifetime value of our clients who have signed up for the service. It is an absolute retention magnet for us.Īdditionally, the monthly recurring revenue is beginning to be not too shabby. The biggest thing that has stood out is the fact that we have onboarded a few dozen virtual office members onto the Anytime Mailbox platform over the last 18+ months, many of them starting on a 1 month free trial, and not a single one of them has cancelled their Anytime Mailbox service nor Virtual Office. It is highly integrative with OCR scanners, CRM, email and other key platforms. The software is feature rich, but the user and admin flows are clean. Businesses and consumers alike will pay for it if your operations team supports it and provides good service. The convenience for our users is of tremendous value to them. I genuinely believe that the majority of working professionals and businesses alike will be using mail scanning within the next decade or two. I was not expecting the boost in retention that it has proven to give, which has also increased the avg lifetime value of each customer, along with the increase in their monthly spend with us. I also knew that it could increase our customers' average monthly spend with us, which it has done. We have seen our client demographic change in selling more creative and technology-oriented firms. Comments: I initially wanted this to be one of the first new products that my shared workspace implemented for our clients because I thought that it would help make our sales pitch more techie and compelling.
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